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Envoi is pleased to offer our customers the award-winning Atmos call recording solution. Atmos is the industry leading compliance call recording, quality assurance, agent evaluation, and AI-analytics service platform for businesses of any size. Cloud-native technology offers the ultimate in scalability, eliminating the cost and burden of traditional on-site hardware systems.
Whether calls need to be recorded for staff training, dispute resolution, compliance or security reasons, Atmos delivers. Explore the full feature set and how Atmos offers a flexible solution that eliminates large hardware investments, storage concerns, maintenance costs and includes 24/7 support.
AI-Driven Call Recording, Quality Assurance, Voice Analytics & Compliance Solution
Call Recording
The Envoi platform integrates with Atmos to securely capture and store all of your inbound, outbound and internal call data.
Quality Assurance
Use our agent evaluation tools to quickly resolve disputes, expertly train your staff, maintain compliance, and optimize the customer experience.
Voice Analytics
Gather precious insight into your customers’ experience and agent interactions through Atmos Analytics. Search powerfully and simply with keyword & key phrase solutions.
Artificial Intelligence
Atmos offers robust Natural Language Processing which provides best-of-breed speech analytics. Atmos AI understands and organizes your unstructured call recordings into actionable data.
Compliance
CallCabinet provides solutions for all of your call recording needs to support global regulatory compliance with: HIPAA, GDPR, PCI, MiFID II, DFA, MADII, ESMA, UK FCA, US FTC, SOX, FICA, POPI & FAIS.
Key Benefits
Communication Insights
Through Atmos Analytics, recorded calls and screens can be automated for caller sentiment, content, communication method and many other key performance indicators, allowing your organization to better understand your customer experience.
Atmos When You Want It
Through our self managing subscription plan, customers have full access to their storage plan and licensing. Advanced features such as Voice Analytics, Quality Assurance, PCI DSS masking, screen and fax capture can be added when needed.
Maximum Speed & Throughput
Our Atmos service resides in a high-speed network of global data centers, making it a true cloud technology. We leverage the true native Cloud technology of Atmos to provide unlimited bandwidth and storage for our customers and partners to optimize their experience.
Compliant, Secure & Redundant
Atmos offers robust Natural Language Processing which provides best-of-breed speech analytics. Atmos AI understands and organizes your unstructured call recordings into actionable data.
Compliance
Atmos leverages true Cloud security infrastructure, redundancy and a 256-Bit AES encryption method for GDPR, MiFID II, HIPAA, and other compliance standards.
Contact Envoi today to learn more about how we can employ Atmos to revolutionize your business operations today!
Get a Free Quote
Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.
phone: 571-620-2500
toll free: 888-978-9464
fax: 571-620-2510
email: info@envoi.com