VoIP has experienced a surge in popularity in recent years, both at work and as a personal communications tool. The benefits are so significant that going VoIP is an obvious choice for both individuals and businesses, particularly given the significant cuts in long-distance communication expenses.

Here’s what you should know about VoIP hard phones and soft phones:

What Are Hard Phones?

A hard phone is a device that connects to a home or business network and looks like an old-fashioned dial phone. It has the same buttons and handheld receiver as a conventional analog phone, but it features a graphical display or touchscreen instead of mechanical keys. Desktop computers or specialized versions for certain workplaces, such as handsets in a factory floor environment for workers wearing gloves, are available.

A hard phone is a tiny computer that runs software to provide essential functionalities, similar to a PC. With VoIP systems, you may access all of the features.

What are Soft Phones?

A softphone is a type of software-based smart device that imitates the functions and features of a hard phone, usually using a visual screen that looks like a hard phone.

It’s likely to have voice assistance, and it’s conceivable that video will be supported as well. Some businesses, such as call centers, may require headsets. If the smart device is a mobile smart device, SIP compatibility is necessary.

The Difference Between Them

The capabilities of hard and softphones are comparable, with the exception that mobile flexibility is limited to hard phones. Hard phones are firmly attached; whereas softphones might be mobile if linked to a mobile smart device.

The differences between these two types of phones are determined by the location and usage. Static hard phones are for employees who do not require mobility. Traditional handset users choose static hard phones because they want the look and feel of a regular phone. Staff that require continuous VoIP connection, regardless of where they are inside or outside the workplace, should use mobile platforms instead.

At Envoi, we offer superior levels of expertise to organizations in the field of communications and other tactical services. Contact us today and learn more about what we offer.

As a result of the epidemic, many organizations have moved to a work from home and remote access style. This has led to many adjustments in internal corporate structures as they implement VoIP or Cloud Phone systems. Here’s why it’s time to move away from your outdated phone system.

WFH and Remote Access

You have a lot of e-commerce work, but you’re already seeing an increase in the number of online jobs. You’ll also need to ensure that your clients have access to important systems. Your existing infrastructure is costly and energy-consuming to maintain.

Costly Equipment Upgrades Are Needed

New and enhanced security software and hardware are required to manage the WFH and remote access connections. Perhaps your firm’s website requires an upgrade in order to grow its internet presence. They have both economic and resource ramifications.

Using an MSP will pass on the equipment and software expenses, as well as their assistance when it comes to preparing for the Cloud migration. 

Support Resources Are Needed Elsewhere

You’ll need software to help you update the website and move over to the new CaaS system. They may be on-site, but they are currently supporting the legacy VoIP and apps environment.

If you wish to use a MSP to implement your new CaaS systems, you may do so without disrupting your existing operations.

Updated Disaster Planning

There’s a lot at stake if the company’s online systems go down for any reason. There’s also a good chance that your Internet connection will be lost during the shift to the Cloud. It is critical to have backup connections with your MSP in case of an outage.

Future-Proofing

The move to an online existence is frequently just the beginning of several company changes that will occur over time. Moving to the Cloud now allows you to address future difficulties without requiring major modifications to your internal infrastructure.

At Envoi, we offer superior levels of expertise to organizations in the field of communications and other tactical services. Contact us today and learn more about what we offer.

VoIP, or Voice over Internet Protocol, has several advantages for a business seeking to lower expenses and improve call quality. Every technology has its own limits, though. Here are some of the benefits and drawbacks of VoIP:

Advantages of VoIP

Remote Work Savings

VoIP allows workers to work from anywhere by connecting them to the company’s phone system. It also includes additional mobile features that traditional phones do not have, such as auto-attendant, call waiting, group calling, and real-time video conferencing.

Reduced Cost

Businesses can save a lot of money by switching to VoIP technologies. By more than 50% in certain cases, adopting VoIP systems can help you save on your phone bills. The cost savings will differ based on the VoIP service you select and your company’s needs.

PBX Cost

A PBX, or private branch exchange, is a costly on-site, physical hardware that connects traditional landlines inside a company. VoIP phone systems assist with the elimination of excess equipment by utilizing a high-speed connection.

Scalability

VoIP may be used to host high-quality, large-scale conference calls. Users can be added or removed as needed. VoIP is a wonderful tool for startup companies wanting to find a phone system that will help them grow.

Disadvantages of VoIP

Latency

Latency can cause issues when making calls over a VoIP phone system. When there’s a poor internet connection with limited bandwidth, latency difficulties occur. A VoIP router requires a specific VoIP router that has been created especially for this purpose in order to operate effectively and give voice traffic precedence above data.

Relies on Internet Access

A dependable internet connection with adequate bandwidth is required. Poor internet connectivity can have a negative influence on the quality of calls and the total VoIP service. Furthermore, your company’s bandwidth needs will be determined by the number of simultaneous calls.

Security Issues

VoIP has its own set of security issues, including phishing, identity and service theft, spam, and viruses and malware. However, by utilizing IP technologies such as encryption and enhanced identification management, you can protect your VoIP conversations.

At Envoi, we offer superior levels of expertise to organizations in the field of communications and other tactical services. Contact us today and learn more about what we offer.